Terms of sales
Article 1: Reservation
Anyone wishing to stay at the hotel is recommended to book in advance. The reservation will not be confirmed until the hotelier has given his agreement. On the occasion of any reservation, the customer must pay a deposit or provide a credit card number. The hotel contract is deemed concluded upon agreement between the parties. Reservations made on our site are effective after the debit of the reservation fees. In case of rejection of payment, the hotel may cancel the reservation.
The hotel reserves the right to pre-authorize the credit card before the arrival date.
Article 2: Payment
The accommodation benefit is payable no later than the day of departure. For long-term rentals (1 week or more), bills must be paid weekly.
ATRIUM Hotel accepts the following credit cards: Visa, Eurocard-Mastercard. It is also possible to pay by cash.
A valid credit card in the customer’s name will be required. A bank imprint is made as a guarantee. In some cases, however, the imprint may appear as a pending charge on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the Customer’s bank even before the actual debit is effective. In this case, the balance will be re-credited automatically by the bank to the Customer and may possibly appear as a refund.
In the event that the customer could not provide a credit card number, we would be forced not to accede to his room rental request.
Room rates are per day. Failure to pay will result in the immediate expulsion of the customer subject to legal proceedings for the settlement of his due. In the event of a dispute, jurisdiction will be attributed to the judge in chambers of the civil courts.
By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.
Article 3: Tourist tax
The tourist tax is never included in the price of the reservation. It is in force in the municipality and payable locally. Amount in effect in 2022 in Lourdes: €1.50 per person and per night.
Article 4: Cancellation / modification of reservation and commitment
In case of modification or cancellation of reservation, all customers are required to notify 48 hours in advance. Failure by the customer to warn within the time mentioned, he will have to pay the amount of the reservation as if he were staying. Any rental started is due in full.
Delays on arrival or early departures can in no case give rise to a refund.
In the event of cancellation or modification up to 2 days (48 hours) before the date of arrival (request made by email), the hotel does not charge any fees.
In case of late cancellation or modification (request made by email), the hotel requires 100% of the total amount of the stay
In case of no show, the hotel requires 100% of the amount of the stay and will have the possibility of re-renting the room.
In case of modification during the stay the hotel requires 100% of the stay.
“Non-refundable” booking :
Full payment of the amount of the stay at the time of booking, non-modifiable and non-cancellable and non-exchangeable.
The hotelier has the possibility of re-renting a room without delay under the following conditions :
- Cancellation by the customer.
- Modification of the reservation by the customer.
- No presentation of the client.
- Error by the customer when making the reservation (dates, quantity of rooms, type of room).
Any payment or direct debit made by credit card commits the customer not to cancel any payment with his bank, whatever the nature of the dispute. Any commercial disputes must be the subject of an agreement between the hotel and the holder of the credit card, and will be totally independent of this credit card debit.
Article 4bis: Cancellation / modification of duplicate booking
In the event of a duplicate reservation following a customer error, the latter may modify / cancel the reservation made by mistake within 24 hours (excluding arrival on the same day) following the reservation, for an additional €30 linked to the operating costs of the reservation. cancellation, and this only if the reservation was made on our official website.
Article 5: Access to rooms, departure and arrival
Anyone wishing to stay at the Hotel is required to make known their identity and that of the people accompanying them.
Upon arrival, unless agreed by the hotelier, the customer cannot demand to occupy the room before 3 p.m. Nightly rental ends at 11 a.m. regardless of the customer’s arrival time. A luggage service allows customers to leave their luggage at the hotel reception
A bank imprint will be requested by the establishment upon your arrival.
Upon departure, the customer must return the key of his room at reception. In the event of loss or non-return of the Hotel key at the end of the stay, the latter will be invoiced to the customer from the credit card given as guarantee at the time of the reservation or at the time of departure, up to 30€ per copy.
It is strictly forbidden for the customer to take away any object whatsoever belonging to the hotel: he must notify the hotelier if he notices a mistake and send it back, otherwise he will be charged.
Article 6: Children and extra beds
Children under 2 years old stay free of charge provided they use the bedding available in the room.
The hotel provides its customers with baby cots (children under 2 years old), at an additional cost (€10 per night and per child).
Extra beds are not available.
The maximum number of cots in the room is 1.
Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly with the establishment.
Article 7: Pets
Pets are allowed in the hotel.
Article 8: Group
A reservation is considered group from 5 rooms reserved. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In the event of cancellation or modification up to 15 days before the date of arrival, the deposit will be refunded.
The deposit will not be recoverable for any cancellation or modification less than 15 days before the date of arrival.
Article 9: Degradation
The customer must use the thing rented as a good father.
The rooms made available to our customers are checked, functional and in good condition. Our customers are invited to report any breach immediately to the hotel reception.
In the event of a problem, the customer will have to engage his civil liability. In the event of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any violation noted after the departure of the customer, the amount of compensation will be debited from the customer’s card.
In the event of voluntary or involuntary damage to materials, objects, furniture belonging to the hotel, the hotel may demand full reimbursement with a penalty and damages of € 500 to €1,000.
The hotel may demand in the event of flooding or water damage, voluntary or involuntary, full reimbursement of the damage caused. In case of damage in other rooms, the reimbursement of the nights of the other customers will be required.
The hotel may require a cleaning fee if the room is left in a state that will be deemed unsuitable. In the event of deterioration of the carpet, bedding, bed base, the hotel will demand reimbursement of the damage with a minimum flat rate of €1,000 for repairs and for the inability to re-let the rooms.
In general, the customer must pay the damage caused directly to the hotel. He can appeal to his insurance (if he wishes to be reimbursed) for all the voluntary or involuntary damage he will cause during his stay.
All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night for additional cleaning costs from the customer who smokes in his room. If the client wishes to continue smoking inside or outside the indicated areas, he will be asked to leave the hotel.
In the event of non-compliance with the internal rules of the hotel (READ THE INTERNAL RULES) the customer will be asked to leave the hotel without being able to demand any refund. The hotel reserves the right to deduct the amount of consumption not declared on departure as well as damage to the room. This amount will be deducted from the bank imprint provided upon booking. The hotel will have no obligation to notify the customer but can provide him with an invoice on request.
Article 10: Complaint
Any complaint about the quality of the services provided must be presented to the hotelier immediately.
Article 11: Safe
Identity papers and precious objects (watch, jewellery, means of payment, etc.) must be placed in the safe provided at reception.
Article 12: Forgotten business
Objects left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his belongings by parcel or mail, this will be done with tracking and insurance for valuables. The shipment will be made after the payment by the customer of the shipping costs.
Article 13: Acceptance of the rules and general conditions of sale
The hotel’s internal rules apply to all reservations. Any stay entails the acceptance of the special conditions and the internal regulations of the hotel. Failure to comply with the above provisions will result in the immediate termination of the contract.
Article 14: Disputes
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
In the absence of an amicable agreement, the consumer has the possibility of seizing free of charge the mediator of consumption.
IN THE EVENT OF NON-COMPLIANCE BY THE CUSTOMER WITH ONE OF THESE CONDITIONS, THE HOTEL OPERATOR WILL BE OBLIGATED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY AND WITHOUT ANY COMPENSATION.